Ekurhuleni Mayor’s Outreach Programme Shows Tangible Gains for Communities

08 Oct 2025

In a city where service delivery often makes headlines for all the wrong reasons, Ekurhuleni’s Mayoral Service Delivery Outreach Programme is proving that responsive local governance is possible. Featured in the latest edition of the City’s newsletter, EKU Voice, the programme, led by Executive Mayor Alderman Nkosindiphile Xhakaza, has made clear strides in connecting municipal leadership directly with residents.

Through these outreach initiatives, communities are no longer just recipients of services—they are active participants in shaping them. Residents across the municipality have reported quicker resolutions to pressing issues, from water and electricity challenges to local infrastructure maintenance. The programme has also created a rare space for citizens to engage directly with municipal decision-makers, ensuring that concerns are heard, documented, and acted upon.

Under Mayor Xhakaza’s leadership, the outreach programme has become a model of proactive governance: one that blends accountability, transparency, and responsiveness. In an environment often marked by bureaucratic delays, this initiative demonstrates that local government can function efficiently and with impact when citizen engagement is placed at the centre.

The Progressive Citizens Alliance commends the Mayor and the City of Ekurhuleni for these efforts, noting that programmes like this not only improve service delivery but also rebuild trust between residents and their municipal leaders—a trust that is crucial for sustainable community development.

By Progressive Citizens Alliance